TrustPoint SaaS Agreement
Last updated: 25 May 2026
These Terms and Conditions (“Terms”) govern your use of the TrustPoint platform (“Platform”), operated by Bryan White trading as LivewireSolutions (“TrustPoint”, “we”, “us”), accessible at trustpoint.nz.
By registering for or using the Platform, you agree to be bound by these Terms. If you are registering on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
If you do not agree to these Terms, do not use the Platform.
“Builder” means a person or company that subscribes to TrustPoint to manage subcontractor compliance. Builders are the paying party under this Agreement.
“Contractor” or “Subcontractor” means a company or sole trader who registers on the Platform to share their compliance documents with one or more Builders. Contractors use the Platform free of charge.
“Worker” means an individual employed by or working for a Contractor who interacts with the Platform only through site gate inductions via QR code. Workers are not account holders.
“Platform” means the TrustPoint web application, APIs, and all related services provided at trustpoint.nz.
“Readiness State” means the compliance status assigned to a Contractor by the Platform (READY, AT RISK, RESTRICTED, BLOCKED, or UNKNOWN), computed from the evidence submitted by the Contractor and the requirements set by the Builder.
“Evidence” means any document, certificate, licence, or record uploaded to the Platform by a Contractor or verified against a government register.
To use the Platform you must register an account with accurate and current information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
The Platform is intended for use by businesses operating in New Zealand. You must be 18 years or older and have legal authority to enter into this Agreement.
You must not use the Platform:
We reserve the right to suspend or terminate any account we reasonably believe is in breach of these requirements.
Important. TrustPoint is a record-keeping and compliance administration tool. It is not a legal adviser, health and safety consultant, or compliance certification body. Nothing on the Platform constitutes legal or health and safety advice.
The Platform enables Builders to:
The Platform does not:
TrustPoint is a data repository and verification link. Contractors are entirely responsible for the validity, accuracy, and currency of the documents they upload. Builders are entirely responsible for evaluating whether those documents meet their site criteria and for all decisions made on the basis of a Readiness State.
Under the Health and Safety at Work Act 2015 (“HSWA”), a person conducting a business or undertaking (PCBU) must ensure, so far as is reasonably practicable, the health and safety of workers who carry out work for that PCBU (s.36 HSWA). Using TrustPoint does not discharge, reduce, or transfer this duty. The Builder remains the PCBU and retains full responsibility for health and safety on their sites.
All decisions to allow or deny a Contractor access to a site, to approve or reject Evidence, or to issue a time-bounded override of a Readiness State are the Builder’s decisions alone. TrustPoint records and audits those decisions but does not make them. Where a Builder issues an override that allows a BLOCKED or RESTRICTED Contractor onto site, the Builder assumes full responsibility for that decision.
Builders are responsible for setting requirements that are appropriate to their sites, trades, and legal obligations. TrustPoint provides a library of common evidence types as a starting point but does not represent that any particular set of requirements is sufficient for any particular site or engagement.
Contractors warrant that all Evidence uploaded to the Platform is genuine, current, and accurately represents the document it purports to be. Uploading false or misleading documents is a serious breach of these Terms and may constitute fraud.
Contractors use the Platform free of charge. TrustPoint reserves the right to introduce fees for Contractors with reasonable notice, and any such change will not apply retroactively to existing accounts.
Contractors acknowledge that Evidence they upload in the context of a specific Builder relationship will be visible to that Builder. Evidence is not shared across Builder relationships without the Contractor’s knowledge — each Builder relationship is a separate data access boundary.
Workers interacting with TrustPoint at a site gate via QR code are not account holders and are not parties to this Agreement. By presenting a QR code at a site entrance, a Builder or their authorised representative is deploying the TrustPoint gate induction feature and takes responsibility for ensuring Workers are informed of how their data will be collected and used at that point. TrustPoint provides a Gate Privacy Notice for display alongside QR codes for this purpose.
The Builder is responsible for ensuring the gate induction process is appropriate for their site and complies with their obligations under HSWA 2015 and the Privacy Act 2020.
TrustPoint integrates with three MBIE government registers: the New Zealand Companies Register (NZBN), the Licensed Building Practitioners (LBP) Register, and the Insolvency Register (together, the “Registers”).
Register data is displayed under the data attribution requirements of MBIE’s API Access Agreement and is used solely for compliance verification purposes under the Building Act 2004, the Companies Act 1993, and applicable insolvency legislation.
Register dependency disclaimer. TrustPoint is not responsible for any inaccuracies, delays, omissions, or service interruptions in data sourced from the Registers. Register data is provided by MBIE and is beyond TrustPoint’s control. If a Register is unavailable or returns incorrect information, TrustPoint’s liability is excluded to the fullest extent permitted by law.
Where applicable, data sourced from government registers is displayed with the attribution: “Data sourced from [Register name]” together with the date and time of the most recent check.
Builder subscriptions are offered on monthly and annual plans as published on the Platform. All prices are in New Zealand dollars and exclude GST.
Founding Partner accounts receive full Platform access free of charge for the duration of the founding period. No credit card is required at sign-up. There is no fixed time limit on the founding period; TrustPoint will provide reasonable notice before any transition to standard pricing. There is no automatic billing without the Builder’s express consent. Founding pricing, where offered, will be communicated at the time of conversion.
Subscription billing is handled via Stripe. By entering payment details, you authorise TrustPoint to charge your nominated payment method for the agreed subscription amount on a recurring basis until cancellation. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
Subscription fees are non-refundable except where required by law or at TrustPoint’s sole discretion.
TrustPoint reserves the right to change subscription pricing with at least 30 days’ written notice. Price changes will not apply to your current billing period.
All intellectual property in the Platform, including its code, design, and content, is owned by TrustPoint or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose during the term of this Agreement.
You retain ownership of all data and documents you upload to the Platform. By uploading content, you grant TrustPoint a limited licence to store, process, and display that content as necessary to provide the service.
Please read this section carefully. It limits TrustPoint’s liability to you.
TrustPoint is expressly not liable for any injury, illness, death, or harm occurring on a site, whether or not TrustPoint was used in connection with that site, and whether or not a Contractor or Worker had a particular Readiness State at the relevant time.
TrustPoint is not liable for any loss arising from a Contractor uploading false or fraudulent documents, or from a government register containing inaccurate information.
To the maximum extent permitted by law, TrustPoint’s total liability to you under or in connection with this Agreement (whether in contract, tort, or otherwise) is limited to the greater of: (a) the subscription fees paid by you to TrustPoint in the three months preceding the event giving rise to the claim; or (b) NZD $500.
To the maximum extent permitted by law, TrustPoint excludes all liability for indirect, special, incidental, or consequential loss or damage, including loss of profit, loss of data, or loss of business, whether or not TrustPoint was advised of the possibility of such loss.
You indemnify TrustPoint against any claim, loss, damage, or expense (including legal costs) arising from: (a) your breach of these Terms; (b) your use of the Platform in a manner not authorised by these Terms; or (c) any false or misleading information you provide through the Platform.
You may cancel your account at any time. Cancellation of a Builder subscription takes effect at the end of the current billing period. Contractor accounts may be closed at any time.
We may suspend or terminate your account immediately if you materially breach these Terms, or with 30 days’ notice for any other reason.
On termination, your access to the Platform ceases. Compliance records and audit trail data may be retained for up to seven years after termination in accordance with our Privacy Policy and applicable legal obligations relating to health and safety record-keeping.
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of data as described in the Privacy Policy.
The Platform is supplied and acquired for the purposes of a business. To the fullest extent permitted by law, the Consumer Guarantees Act 1993 does not apply to this Agreement. This exclusion is consistent with section 43 of the Consumer Guarantees Act 1993 and is standard for business-to-business software agreements in New Zealand.
These Terms are governed by the laws of New Zealand. Any dispute arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the New Zealand courts.
We may update these Terms from time to time. We will notify you of material changes by email or by prominent notice on the Platform at least 14 days before the change takes effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.
Questions about these Terms should be directed to:
TrustPoint / LivewireSolutions
Email: operations@trustpoint.nz
Masterton, Wairarapa, New Zealand
Every feature described on this site is built and operational. If something doesn’t work as described, tell us: operations@trustpoint.nz